i have sites with discountasp and softsys.

both work I guess but neither give phone support. i personally like to call if its something important (like an outage). im thinking now phone support does not exist with shared hosting.

one thing i like about softsys - im in kiev and submit tickets at random hours - and they reply pretty quick most of the time. it almost seems they reply faster with "off hours" in the US which is a big plus for me since im up during US nights.

my 2 cents.

good luck!

We too take support seriously, VERY SERIOUSLY. We have 24/7 tech support, a very thorough Knowledge Base (http://kb.discountasp.net/) as well as a very active Community Forum (http://community.discountasp.net/) where customers, as well as staff, participate in discussions regarding .NET technology.

We are confident in our ability to provide top notch support. We say this because we have won numerous awards from industry leading ASP.NET publications such as asp.netPRO and Visual Studio Magazine. We are proud of our awards because they are based on the collective voice of the ASP.NET developer community.